Membership Services Representative

Description

Founded in 2013, Veritas Association Management is an industry leader in association management and professional meeting execution. The company specializes in helping professional medical organizations become more efficient, effective, and impactful within their respective specialties and communities.

Position Summary

Veritas Association Management seeks a Membership Representative to serve the members of our non-profit medical professional societies. As an ambassador of a society, you will play an integral role of serving our members by assisting with renewing annual dues, registering for Meetings, and promoting the benefits of each level of membership. Success will be measured by the growth in each membership level of our societies, which drives the growth of Veritas. This is a hybrid position requiring periodic reporting to the office with some possible travel opportunities for work. Personalized,
helpful, informative, and courteous service, complemented by teamwork is the foundation of our unique Veritas culture.

Position Responsibilities

• Answer phone calls / emails and respond to all membership inquiries.
• Provide information on membership levels, policies, benefits, products, and services.
• Recommend and cross-sell products and services to members and potential members.
• Personally follow-up to resolve membership and payment issues.
• Assess membership level eligibility to process applications and registrations.
• Document all inquiries and maintain up-to-date membership records.
• Assist in the development and execution of the membership outreach strategy.
• Work cooperatively with other departments to facilitate necessary duties and tasks for assigned clients.
• Pull reports directly from the database as needed.
• Collaborate with the assigned client membership committees to ensure goals are reached.
• Make outbound phone calls and send emails to solicit renewals of lapsed members.
• Actively reach out to members informing them of upcoming meetings and events.
• Assist with packing/unpacking of meeting supplies.

Required Experience:

The ideal candidate will have the following experience and qualifications:

• Must be highly proficient in Microsoft Office
• Customer service experience
• Membership database (ie Memberclicks, Your Membership) experience
• Association Membership services experience

Veritas offers:

• Competitive salary
• Competitive medical, dental & vision benefits
• Unlimited PTO
• Hybrid work opportunity
• 401(k)