Membership Services Representative

Position Summary

The primary responsibility of the Membership Services Representative is to serve as an ambassador to the members of each society. You will play an integral role in serving our members by assisting with renewing annual dues, registering for Meetings, promoting the benefits of each level of membership, and managing the database. Success will be measured by the growth in each membership level of our societies, which drives the growth of Veritas. This is a remote position with some travel to work meetings planned and executed by Veritas.

Key Responsibilities

Member Support & Communication

• Answer phone calls and emails; respond to membership inquiries in a timely manner.
• Provide guidance on membership levels, policies, benefits, products, and services.
• Follow up personally to resolve membership and payment issues.
• Document inquiries and maintain accurate, up-to-date membership records.

Membership Processing & Compliance

• Assess eligibility for membership levels; process applications and registrations.
• Ensure membership-related form attributes align with applicable bylaws (membership section).
• Update client SOPs as needed to reflect current processes and requirements.

Outreach, Renewals, and Engagement

• Make outbound calls and send emails to solicit renewals from lapsed members.
• Conduct member outreach regarding upcoming meetings and events.
• Assist in the development and execution of membership outreach strategies.
• Recommend and cross-sell relevant products and services to members and prospective members.

Database, Forms, and Reporting

• Manage the membership database; maintain data integrity and reporting readiness.
• Create and maintain registration forms; pull reports as needed.
• Manage the membership needs of multiple clients and support client membership goals.

Cross-Functional & Client Collaboration

• Partner with internal departments to complete client deliverables and operational tasks.
• Collaborate with assigned client membership committees to ensure goals are met.
• Work closely with Accounting to support revenue accounts, KPIs, membership dashboards, and outstanding invoice tracking.
• Work closely with Program and Event Managers on items such as abstract submissions/awards, travel grants/scholarships, itineraries, faculty registrations/outreach, and on-site logistics.

Travel & On-Site Event Support

• Travel to Veritas-planned meetings as needed.
• Support on-site conferences, including managing registration desk operations.

Qualifications

The ideal candidate will have the following experience and qualifications:

• Highly proficient in Microsoft Office
• Customer service experience required
• 1-2 years Memberclicks Membership database management experience required
• Association Membership services experience preferred
• When traveling, able to lift up to 25 lbs and walk extensively throughout conference halls

Veritas Offers

• Competitive Annual Salary
• Competitive Medical, Dental & Vision benefits
• Responsible PTO
• 401(k)
• Remote work opportunity