Membership Services Representative

Position Summary

The primary responsibility of the Membership Services Representative is to serve as an ambassador to the members of each society. You will play an integral role in serving our members by assisting with renewing annual dues, registering for Meetings, promoting the benefits of each level of membership, and managing the database. Success will be measured by the growth in each membership level of our societies, which drives the growth of Veritas. This is a remote position with some travel to work meetings planned and executed by Veritas.

Position Responsibilities

• Answers phone calls / emails and responds to all membership inquiries in a timely manner.

• Provides information on membership levels, policies, benefits, products, and services.
• Recommends and cross-sells products and services to members and potential members.
• Personally follows-up to resolve membership and payment issues.
• Assesses membership level eligibility to process applications and registrations.
• Documents all inquiries and maintain up-to-date membership records.
• Assists in the development and execution of the membership outreach strategy.
• Works with other departments to facilitate necessary duties and tasks for assigned clients.
• Manages the membership database, creates registration forms, and pulls reports as needed.
• Manages the membership needs of multiple clients.
• Collaborates with the assigned client membership committees to ensure goals are reached.
• Makes outbound phone calls and sends emails to solicit renewals of lapsed members.
• Reaches out to members informing them of upcoming meetings and events.
• Travels to meetings planned by Veritas.

Qualifications

The ideal candidate will have the following experience and qualifications:

• Highly proficient in Microsoft Office
• Customer service experience required
• 1-2 years Memberclicks Membership database management experience strongly preferred
• Association Membership services experience preferred
• When traveling, able to lift up to 25 lbs and walk extensively throughout conference halls

Veritas Offers

• Competitive annual salary pay range starting at $50,000-$55,000 based on experience
• Competitive medical, dental & vision benefits
• Unlimited PTO
• Remote work opportunity
• 401(k)