(847) 752-5355

Member Services Representative

Full-Time Position | Remote or In-Office (East Dundee, IL)
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Description

The membership team has a mission of growth. Not only are we focused on growing the membership levels of each association and client that we serve, but we are also driving the growth of Veritas. The role of each team member is to ensure that members of every association managed by Veritas receive the full benefit of helpful, informative, and courteous service. Every member should benefit in the fullest by being a member of their association. It is your duty to make sure that they are not only aware of additional features and benefits of membership but that they stay current and up to date with their membership dues and additional committee meeting duties.

Your role:
–Each membership representative will be expected to assist with all aspects of the membership outreach strategy.

This includes, but is not limited to:

Achieving Daily Activity Metrics Consistently
Achieving Daily & Monthly Renewal Goals
Promote the Benefits of Membership to Existing and Prospective Members
–Work cooperatively with other departments to stay informed and up to date with the goals of each Association

–Work directly with your client’s membership committee

This includes, but is not limited to:

Reporting on current data and trends
Strategize and collaborate on specific Membership initiatives

Expectations

  • Membership Reps are expected to take a Proactive approach to membership related duties and tasks
  • Actively make outbound phone calls and send emails to lapsed members
  • Collect Member dues payments
  • Assist members with all necessary meeting registration requirements
  • Be able to pull reports directly from the database

Responsibilities

  • A membership representative will be expected to assist in the development and execution of the membership outreach strategy.
  • Work cooperatively with other departments in order to facilitate necessary duties and tasks for each Society
  • Work directly with the different membership committees in order to ensure goals are being reached
  • Membership reps are expected to take a proactive approach to membership related duties and tasks
  • Actively make outbound phone calls and emails to lapsed members
  • Collect member dues payments
  • Actively reach out to members informing them of upcoming meetings and events
  • Assist members with all necessary meeting registration requirements

Qualifications

  • Must be well versed in Microsoft Office
  • Sales or Customer Service experience is a plus
  • Memberclicks and/or Your Membership experience is a plus
  • Association Management experience is preferred

Compensation

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Vision insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan

Other jobs at Veritas

Association Member Services Representative

East Dundee, IL

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About Veritas Association Management

Founded in 2013, Veritas Association Management is an industry leader in association management and professional meeting execution. The company specializes in helping professional medical organizations become more efficient, effective, and impactful within their respective specialties and communities.

Location

Veritas Association Management
1061 East Main Street, Suite 300
East Dundee, Illinois 60118
847-752-5355

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